Refund policy

Returns & Refunds

We put a lot of care into every bag we roast and ship. Because coffee is a fresh, consumable product, we’re unable to accept returns on opened items. That said, if something isn’t right, we want to know and we’ll do our best to make it right.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please reach out within 7 days of delivery with your order number and a few photos. We’ll take care of it with a replacement or a refund.

Quality Concerns

If you’re unhappy with the quality of your coffee, contact us within 7 days of delivery. While opened coffee can’t be returned, we review every situation thoughtfully and may offer a replacement or store credit.

Unopened Items

Unopened and unused products may be returned within 14 days of delivery. Return shipping is the customer’s responsibility. Once the item is received and inspected, we’ll issue a refund to the original payment method.

Items Not Eligible for Return

• Opened or used coffee
• Gift cards
• Sale or clearance items

Refund Timing

Approved refunds are processed within 5–7 business days after inspection. Refunds will include package plus shipping cost

Need Help?

Email us at [your support email] with your order number and details, and we’ll take it from there.